Automatic Messages
Send personalised messages at every stage of the order, with different messages for domestic and international customers. Add any username to your blacklist and they won't be messaged.
Leave Automatic Feedback
Save time by leaving feedback automatically after the order events you choose, such as "Order complete", "Order marked as dispatched" or "Positive feedback received". Add the customer's first name or username to make each one more personal.
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Smart Message Rules New
Send the right message for every order. Rules send a different message, or none at all, by SKU, item, title, order total, number of items, the buyer's country or whether they've bought from you before.
Not sure what to write? Start from a library of ready-made messages, or switch on every automatic message and auto-feedback with one-click setup.
Feedback Protection New
Asking for feedback on an order that's gone wrong is the quickest way to get a negative. Vendsta spots orders that could lead to bad feedback: late dispatch, cancellation requests, returns, item not received requests, eBay cases, partial refunds and buyer messages that mention a problem.
Feedback reminders and auto-feedback wait on those orders until they're sorted out, and a "Needs attention" list on your dashboard shows which to deal with first.
Interactive Charts & Reports
Charts and reports for orders, customers, products and more, for any date range you choose. See your net sales (gross sales minus eBay fees) and how you're growing against previous periods, from average order value and items per order to daily orders and gross sales.
Profit Reports New
See what you really make on every sale. Vendsta takes off the actual eBay fees and ad costs from your eBay account, plus your item costs, postage and packaging, and shows your profit and margin by date, by product and for every order. Add costs one at a time or import them from a spreadsheet.
Customer Profiles
Every customer gets a profile with their own metrics, compared against your customer average. See their contact details, every order they've placed and every item they've bought. Add customers to your favourites to find them again quickly.
Stock Alerts & Instant Notifications New
Know about low stock before a listing sells out, with how many days of stock are left at your current rate of sales. Get new orders, negative feedback, low stock and orders at risk the moment they happen, by email, in Slack or Discord, or with a webhook to any app.
More Features
New orders appear in your dashboard in real time, along with events such as "Order marked as dispatched" and "Positive feedback received", so your metrics and growth stats are always live.
Get daily, weekly or monthly email digests showing how your eBay account is performing. Each digest summarises your sales for the period and compares it with the previous period, so you can spot trends straight away. It also shows your best-selling products, top orders and key order stats.
Invite your whole team to view data or help manage your account. Team member roles with different permissions mean everyone only sees what you want them to. For example, the Packer role only sees orders and customers.
Filter orders, customers and products to find exactly what you're looking for, then export the results to CSV. Search orders by name, username or order ID.
What eBay sellers are saying
Allows me to send tailored feedback and also allows me to request reviews easily.
lupo-store
300,000+ feedbackThis is a great automation tool and excellent value for money. We're now not only on top of feedback we're also doing a much better job and freeing up precious time for other tasks. Highly recommended.
seriouslysillysocks
3,000+ feedbackJust wanted to say I came here from Reddit and its like you read my mind for what data I wanted to see.
Incredibly good dashboard and overview, intuitive and very easy to use.
consolecandy
4,000+ feedbackThe feedback reminder is simple but effective, we've noticed a definite increase in customer feedback left since using it.
suppshark
900+ feedbackReady to save time?
Try every feature free for 30 days, with no limits. It only takes a few minutes to connect your eBay account and import your orders.
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