Free eBay message templates

Hi [first name], Thanks for your order of [item]! We've got it and it'll be packed and posted as soon as possible. If you have any questions, just send us a message here on eBay. Thanks again, [your name]

Hi [first name], thanks for buying [item]. We'll post it shortly and let you know when it's on its way.

Hi [first name], Great to see you again, and thank you for another order! Your [item] will be with you soon. We really appreciate you coming back to us.

Hi [first name], Thank you for your order! As your [item] is made to order, it usually takes [number] working days before it's ready to post. We'll message you as soon as it's on its way. If you haven't already sent your personalisation details, please reply to this message with them.

Hi [first name], Good news, your [item] has been posted and is on its way. Your tracking number is [tracking number]. If anything isn't right when it arrives, please message us before leaving feedback and we'll put it right straight away.

Hi [first name], Your [item] was posted today and should be with you in the next few days. If anything isn't right when it arrives, please message us before leaving feedback and we'll sort it out.

Hi [first name], Your [item] has been posted today. International delivery usually takes [7 to 14] working days, and sometimes a little longer if it's held at customs. Your tracking number is [tracking number]. If it hasn't arrived after [3] weeks, please send us a message and we'll look into it.

Hi [first name], I'm sorry, but your [item] is going to be a little later than expected. [Short reason, e.g. we're waiting on a delivery from our supplier.] We expect to post it on [day]. If you'd rather not wait, just let me know and I'll cancel the order and refund you in full straight away.

Hi [first name], I'm really sorry, but we've just found that your [item] is out of stock, so we can't send it. I've started a cancellation and you'll get a full refund. Apologies for the trouble, and thank you for your patience.

Hi [first name], I'm really sorry to hear your [item] arrived damaged. That's not the way it should have reached you. I can send a replacement or give you a full refund, whichever you'd prefer. You don't need to send the damaged one back. Just let me know which you'd like.

Hi [first name], Sorry your parcel hasn't turned up yet. I've checked the tracking and [what it shows]. Could you give it until [day]? If it still hasn't arrived by then, let me know and I'll send a replacement or refund you, whichever you prefer.

Hi [first name], I hope your [item] arrived safely and that you're happy with it. If you've got a minute, I'd be really grateful if you could leave some feedback for the order. It makes a big difference to a small business like ours. If anything isn't right, please send me a message first and I'll do what I can to sort it. Thanks, [your name]

Hi [first name], hope you're getting on well with your [item]. If you have a moment, we'd love to hear what you thought by leaving feedback on eBay. Thanks again for your order!

Hi [first name], Your order should have reached you by now, but international post can be slow. If it hasn't turned up yet, please let me know and I'll look into it straight away. If it has arrived and you're happy with it, I'd really appreciate it if you could leave feedback when you have a moment. Many thanks, [your name]

Hi [first name], Thank you so much for your feedback. It really helps a small business like ours, and we hope you enjoy your [item]. Hope to see you again soon!

Thanks for the feedback, [first name]! We hope you enjoy your [item].

Great buyer, quick payment. Thanks for your order!

Thanks for shopping with us, [first name]. Hope to see you again!

Fast payment, smooth transaction. A pleasure to deal with.

Thanks for coming back to us, [first name]. Always a pleasure!