Plan Change on an Annual Subscription

What happens if I'm on an annual subscription and my orders go outside my plan's limits?

Each month we check your rolling 3-month average order count. If it falls outside your current plan's limits, we'll move you to the right plan and charge or credit you the prorated difference.

For example, if you started on a £100/year plan and needed to move to the £200/year plan 6 months in, we'd charge you £50 to cover the difference for the remaining 6 months.

If you needed to move down from the £200/year plan to the £100/year plan instead, we'd credit your account with £50 to put towards your next renewal.