Feedback Reminder Messages
A feedback reminder is sent to customers who haven't left feedback for their order yet. You can set it up in Preferences → Messages, using one of the ready-made templates or your own message.
When reminders are sent
- Delay: choose how long after the order to wait, in days (1–365) and hours. Domestic and international orders each have their own delay.
- Send between: choose a window, such as 9am to 6pm, so reminders only go out at sensible times. The window uses your account's timezone.
- Reminders are only sent for paid, completed orders where the customer hasn't left feedback for every item.
- Each order gets at most one reminder.
We recommend a delay of at least 2 weeks, so customers have time to receive their item and leave feedback on their own.
Turning reminders on for the first time
When you first turn reminders on, they'll be sent for every imported order that's older than your delay and still has no feedback. Vendsta imports up to 90 days of orders, so depending on how many orders you've had this could be a lot of messages.
Please note: reminders are sent hourly, working through up to 5,000 orders per eBay account each hour, so the first round may take a while to go out.